Benefits Contacts and Resources
TouchCare
TouchCare is your free, confidential benefits support service. If you have questions about your benefit options, need help comparing plans or would like personalized guidance during Open Enrollment, TouchCare can help. TouchCare Health Assistants are familiar with Black & Veatch benefits and can explain your options, answer questions and help you make informed decisions.
Phone: 866-486-8242
Email: assist@touchcare.com
Website: TouchCare Support
Hours: Monday through Friday, 7 a.m. to 8 p.m. Central Time.
HR Support Center
Contact the HR Support Center for assistance with:
- Benefits enrollment
- Open Enrollment questions
- Eligibility questions
- Qualifying life events
- Dependent verification questions
- General benefits support
- Technical issues accessing or using the enrollment system
- Login issues, error messages or system-related concerns
Contact Information
Phone: 913-359-1619
Email: HRBIRD@hrsupport.bv.com
Submit an HR Support case through the HR Support Center portal.
HR Service Center (Technical Support)
If you experience technical issues while enrolling in benefits, contact the HR Service Center through ServiceNow.
Examples include:
- Login or password issues
- Enrollment system error messages
- Website functionality concerns
- Browser or system-related issues
Contact Information
Portal: Submit a support request through the HR Service Center.
Additional Support Options:
- Call IT Support
- Chat with IT Support
- Submit a support request online
Emergency Outages: 1-844-904-0636