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Benefits Contacts and Resources

2027
Open EnrollmentInscripción abiertaEnroll by 5 p.m. Central time on Nov. 13, 2026.Inscríbase a más tardar a las 5 p.m., hora del centro, el 13 de noviembre de 2026.

Benefits Contacts and Resources

Whether you need help choosing benefits, completing enrollment, verifying a dependent or resolving a technical issue, the resources below can help you get the support you need.

TouchCare

TouchCare is your free, confidential benefits support service. If you have questions about your benefit options, need help comparing plans or would like personalized guidance during Open Enrollment, TouchCare can help. TouchCare Health Assistants are familiar with Black & Veatch benefits and can explain your options, answer questions and help you make informed decisions. 

Phone: 866-486-8242
Email: assist@touchcare.com
Website: TouchCare Support
Hours: Monday through Friday, 7 a.m. to 8 p.m. Central Time. 

HR Support Center

Contact the HR Support Center for assistance with:

  • Benefits enrollment
  • Open Enrollment questions
  • Eligibility questions
  • Qualifying life events
  • Dependent verification questions
  • General benefits support
  • Technical issues accessing or using the enrollment system
  • Login issues, error messages or system-related concerns

Contact Information

Phone: 913-359-1608
Email: HRBVCI@hrsupport.bv.com

HR Support Center Portal
Submit an HR Support case through the HR Support Center portal. 

HR Service Center (Technical Support)

If you experience technical issues while enrolling in benefits, contact the HR Service Center through ServiceNow.

Examples include:

  • Login or password issues
  • Enrollment system error messages
  • Website functionality concerns
  • Browser or system-related issues

Contact Information

Portal: Submit a support request through the HR Service Center.

Additional Support Options:

  • Call IT Support
  • Chat with IT Support
  • Submit a support request online

Emergency Outages: 1-844-904-0636

Benefits Plan Resources

Plan Resources

Use the resources below to learn more about your benefits and access plan-specific information. 

Health Savings Account and Flexible Spending Accounts

Medical 

Blue Cross Blue Shield

Hawaii Medical Service Association (HMSA)

Summary of Benefits and Coverage (SBC) July 1, 2026 - June 30, 2027

Life Insurance

MetLife Supplemental Life and Dependent Life Insurance

Dental

Delta Dental of Missouri

Vision

VSP Vision Plan

Additional Benefits Information 

Empowered Well-being BVconnect Site (network login required)

Visit the Empowered Well-being BVconnect site for plan documents, legal notices and additional information about Black & Veatch benefit programs. 

Legal Notices

Review important benefits-related legal notices and required disclosures.  

 

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